Shannon Vaughan is one of OTC’s Commercial Lines Account Managers. Throughout her 20 years in the Commercial Insurance Industry, Shannon has attained many skills, education and experience with a broad range of client industry backgrounds.  She holds an education designation as a Chartered Insurance Professional and Construction Risk and Insurance Specialist. Her extensive experience includes managing Large Volume General Contractor type of accounts, Surety and reviewing CCDC contracts and applying these requirements to customer program needs.

Continued learning is of high regard to her career goals and for the benefit of her clients. She is currently enrolled in the Canadian Risk Management Program and Management Liability Insurance Specialist Program. Shannon is dedicated to learning everything there is to know about her clients’ business, educate them about insurance products for their business, and provide timely customer service to meet their insurance needs. She is known for her responsiveness, attention to detail and for her ability to make even the most complicated insurance policies comprehensible.

Shannon is a friendly, outgoing person who loves meeting new people and having fun trying new things.  As a wife and a mother of twin boys, she enjoys a busy, active lifestyle and loves music, animals and the great outdoors.  Being very easy-going and approachable enables others to feel comfortable around her which is beneficial in both social and professional settings.

 Interested in commercial insurance? Here are five reasons to call Shannon for all your Insurance needs:

1. People Skills – Shannon is a great listener and listens carefully to what her clients say to earn their trust.
2. Thorough – She likes to talk, so she will be thorough in asking about your business and how it works.
3. Fantastic Customer Service – Shannon is very timely in answering your inquiries and phone calls. She is always willing to give suggestions when necessary and always has the best interest of her clients in mind.
4. Personality and Reliance – Having a personable agent like Shannon gives you peace of mind knowing that she is always very truthful with you. Dealing with Shannon always makes you feel comfortable.
5. Product Knowledge – At OTC Insurance, they offer a wide range of products and services. Working with a good insurance agent means they can provide a comprehensive selection of products and services that meet your need. Shannon has a great understanding of the products and services that  OTC offers and can always explain very clearly to help you understand each product and service that will fit your insurance requirements.